Terms and Conditions

Liquorline Limited is the leading drinks delivery company in Kenya. It offers delivery services for orders of alcoholic and non-alcoholic drinks as placed by customers over the various ordering platforms. The ordering platform options are:

1. The shopping cart on Liquorline website and mobile application
2. WhatsApp/ SMS/ call on the Liquorline Limited official number 0714798820.

Deliveries of drinks within Nairobi CBD and Nairobi environs are to be done within 20 minutes while deliveries outside Nairobi are expected to reach the customer within 24 hours after dispatch from Nairobi Drinks Limited. Liquorline Limited is a legal enterprise and is recognized by the government of Kenya. Liquorline Limited is only involved in legal activities as dictated by the Kenyan law and shall not accept any illegal dealings.

A breakdown of Liquorline Limited is as below :

Liquorline Limited does not sell alcoholic drinks to persons under the age of 18.
Liquorline Limited only deals with legit products from licensed importers, wholesalers and retailers.
Liquorline Limited is not involved in manufacturing or modification of products and only focuses quality delivery services and great packaging for our clients.
Orders can only be canceled before delivery. That is before 15 minutes after the order is placed.
Payments must only be made through the official payment methods of Liquorline Limited.
Only legal monies shall be accepted as mode of payment.
Liquorline Limited advocates for responsible drinking and shall not be held liable for irresponsible drinking
In case of delivery delays and issues, Liquorline Limited shall notify the client on the developments and arrangements to sort out the delivery.
Customers information is confidential and shall not be allowed to any unauthorized personnel.

AGE

As dictated by the law of Kenya, 18 years and above is the legal drinking age in Kenya. Liquorline confers with the law of Kenya and shall not knowingly sell alcohol to persons under the age of 18 years.

RESPONSIBLE DRINKING

Liquorline Limited advocates for responsible drinking and shall not be held liable for irresponsible drinking or damages/ incidences that could occur.

Note that excessive drinking of alcohol is harmful to your health. Consumption of alcoholic beverages impairs your ability to drive a car or operate machinery and may cause accidents. Liquorline Limited largely advocates for sober driving and shall not be held liable for drunk driving. It is Liquorline Limited mission to reduce road accidents by encouraging only drinking at home by simply ordering for drinks online.

ORDERS CANCELLATION and DELAYS

Orders are allowed to be canceled only within the first 10 minutes from the time it was placed and a call or message to notify Nairobi Drinks Limited sent to Liquorline Limited official number, 0714798820. In a situation where the order delivery shall delay, Liquorline will notify the customer on the developments and make arrangements for settlement of the delivery.

PAYMENT

Payment shall only be made via Liquorline Limited official payment methods. Cash/MPESA on delivery is currently available. Paystack, PayPal, and Sendwave will be available once launched. No faux monies shall be allowed.

ONLINE PAYMENT AUTHORIZATION AND FRAUD REVIEW

When online payment options such as Paystack, PayPal, Sendwave, card payments, or mobile money are enabled, customers must only use payment cards, mobile money accounts, wallets, or third-party payment accounts that they are legally authorized to use. By placing an order, the customer confirms that the payment details used belong to them or that they have permission from the rightful account holder.

Liquorline Limited is not responsible for unauthorized use of stolen cards, stolen payment credentials, compromised mobile money accounts, or third-party accounts by the person placing an order. Where a payment provider, bank, card issuer, or mobile money operator raises a fraud alert, chargeback, dispute, or verification request, the order may be delayed, cancelled, refunded through the original payment channel, or reported to the relevant parties where appropriate.

Online payments are processed by independent third-party payment providers. Their verification checks, processing timelines, refund procedures, dispute rules, and terms may apply in addition to Liquorline Limited terms. Liquorline Limited may request extra order verification before dispatch where an online payment appears unusual, high-risk, incomplete, or inconsistent with the customer details provided.

DELIVERY CHARGES

Liquorline Limited offers free delivery within Nairobi CBD and 6 kilometers square from Nairobi CBD. Customers ordering for deliveries to areas above 6 kilometers from Nairobi CBD shall have to incur delivery cost as negotiated before dispatch of the product from Liquorline Limited.

BUYING ON CREDIT

Liquorline Limited does not offer credit services unless there is a written legal agreement.

HEALTH CONCERNS

Alcohol and its health benefits or hazards is entirely the responsibility of the customers. Liquorline Limited will only offer information on the quality of drinks in terms of age of the drink and the tasting qualities of the drink and not on the health effects that might be resultant from drinking. Liquorline Limited is however concerned for their customers well being and calls for responsible drinking and advises that customers should look for medical attention in case of abnormal reactions. It should be noted that Liquorline Limited deals with legal drinks and is only involved with licensed alcohol distributors for legal brands alone.

PRIVACY OF CUSTOMER INFORMATION

Liquorline Limited works best and promises to keep the information of its customers confidential. Any information thereby provided by the customer shall not be released to any unauthorized personnel. In addition to this, receipts can only be collected or recollected by the exact persons that placed the order.

CUSTOMER FEEDBACK

Customers are highly regarded at Liquorline Limited and are advised to give their service feedback to Liquorline Limited through our social networks or call/ text/ WhatsApp 0714798820. Liquorline Limited will always work on bettering the customers experience and feedback is of great importance.